05-05-2020 07:58 PM
05-06-2020 11:56 AM
Hi, Starr!
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
05-07-2020 12:15 AM
05-19-2020 03:27 PM
Hi Starr.
There are a few possible causes to the lack of text when printing from the phone.
To narrow down possibilities, first perform a nozzle check. If the black net pattern does not show up at the top, then the ink used for standard black text printing is not flowing, and the black ink cartridge will need a print head cleaning or to be replaced.
If the black net pattern shows up on the nozzle check, then the next most likely cause is a paper size mismatch. Double-check the paper settings in the app or print window on the phone, and ensure it matches the size of paper registered on the MX432.
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