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Occasional Contributor
Posts: 7
Registered: ‎09-04-2016
Accepted Solution

failed to acquire information on the driver and software. check the network connection and try again

Hi

Windows 8.

I have downloaded MG2520 drivers file win-mg2500-1_1-ucd.

When I atttempt to run the application win-mg2500-1_1-ucd, i get Infromation Acquisition Error message "failed to acquire information on the driver and software. check the network connection and try again".

What should I do?

Thanks.

Occasional Contributor
Posts: 7
Registered: ‎09-04-2016

Re: failed to acquire information on the driver and software. check the network connection and try a

Found my answer thanks to compugse ‎09-08-2015 09:51 AM
"Turns out it was a permissinons issue. Had to log user out and login as local admin to run the install."
New Contributor
Posts: 1
Registered: ‎11-13-2017

Re: failed to acquire information on the driver and software. check the network connection and try a

Thank you for answering your own question!  It was actually helpful.  I was having the same error message, even though I ran the install from a regular account on my Win 10 machine, and I selected "Run as administrator", it still didn't work.  I had to sign off and sign on as the administrator for it to work.  BTW I searched google for "failed to acquire information on the driver and the software" and it brought me here.  I was also trying to install the software for the same MG2520 printer.

Occasional Contributor
Posts: 7
Registered: ‎09-04-2016

Re: failed to acquire information on the driver and software. check the network connection and try a

hello and you're welcome.

New Contributor
Posts: 2
Registered: ‎03-09-2019

Re: failed to acquire information on the driver and software. check the network connection and try a

FIXED:

This error is most likely caused by the Background Intelligent Transfer service being stopped (and or disabled).

 

The reason other users have reported that it works when logging in on a different user account (like local administrator) is just that the service probably was not disabled on that account.

 

Start services.msc and go to the properties of the BITS service, and re-enable or re-start it.

 

The installer will then be able to connect to the internet.

 

Cannon, you should really write installers that don`t depend on Operating System services/components.  This is an entirely unecessary requirement that just makes your software unreliable.

Occasional Contributor
Posts: 7
Registered: ‎09-04-2016

Re: failed to acquire information on the driver and software. check the network connection and try a

hi and thanks.

it's interesting that Canon and other companies do not provide troubleshooting help and so one needs to wait 1 1/2 years to an answer to a problem.

Occasional Contributor
Posts: 7
Registered: ‎09-04-2016

Re: failed to acquire information on the driver and software. check the network connection and try a

oops, 2 1/2 years.

Moderator
Posts: 1,367
Registered: ‎10-25-2012

Re: failed to acquire information on the driver and software. check the network connection and try a

Hello!

 

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New Contributor
Posts: 1
Registered: ‎03-29-2019

Re: failed to acquire information on the driver and software. check the network connection and try a

I don't know what to do with my computer is not working

Occasional Contributor
Posts: 7
Registered: ‎09-04-2016

Re: failed to acquire information on the driver and software. check the network connection and try a

hi

>I don't know what to do with my computer is not working<

 

i don't understand what you are saying.

can you please clarify.

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