09-24-2014 12:18 PM
Are you using your PIXMA MX700 with a USB cable or are you using it wirelessly?
Are you using the 32 bit or 64 bit version of Windows 8? To determine which version of Windows 8 you are using, please follow these steps:
1. Place the cursor in the upper right hand corner of your screen to display the Charms Menu.
2. Click on Search.
3. Type WINVER
4. On the right hand side, click Apps.
5. In the results, click winver.exe.
The version will be listed.
01-11-2015 08:41 PM
Help please, this does not work for me and I am tired of getting that message. I have followed your instructions to the letter, however, I do not have "ports as an option in properties. I do not have it in advanced properties only the drivers. What you are showing I do not have!
I am using a Canon Pixma 430 series
Windows 7 Home Pro
Dell Inspiron Desktop
It is bad enough I have to over pay ( a fortune) for ink, I would like to be able to commuicate between printer and computer so I do not get that message every time I print!
I am very unhappy with this product and am very sorry I let the salesmen talk me into buying this not a HP again. I have never had this much trouble with an HP.
02-25-2015 08:02 PM
To everyone else who, like me, was unable to enable bidirectional support, two things.
1. Make sure that when you right click, you're then clicking PRINTER properties, not just PROPERTIES. If you click the right one, you WILL see a PORTS tab.
2. When I did that, my option to enable bidirectional support was grayed (ghosted), which left me scratching my head. But then I figured out why the computer was locking me out. By first clicking on the button circled (which grants administrator rights and allows you to change settings), I was able to finally enable bidirectional support.
If you've been frustrated by getting the error message, then seeing the option grayed out, click on Change Properties first!
12-16-2015 06:07 AM
I have a Canon Pixma MP 160 and have just upgraded to Windows 10.
I have gone through the procedure of "adding printer" and apparently the proper driver has been installed.
But then, when trying to print, I have experienced exactly what you describe.
In Printer's Properties dialog box I have opened "Ports" and there have found the box "Enable bi-directional support".
Unfortunately, this has not resolved the problem. I have clicked into the box, then clicked "OK", and nothing has happened. For some reason, this change does not "stick". For the moment I am stuck there.
I wish you a better luck and if you succeed in printing please let me know.
01-10-2016 01:40 PM
I'm getting the same error message since upgrading to windows 10 with my Canon MP610 printer. I have done everything suggested but I check the box and then when I go back in it is uncheched again.
Can anyone help?
02-22-2016 05:44 AM
I have had the same problem with windows 10 and fixed it - if you still have the CD with the drivers then I suggest you re load the operating instructions. Also, very important, the MP 610 is a USB device so make sure the PC has allocated a USB port (it will try to use LP1 by default and this will not recognise the printer. Hope this helps.