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New Contributor
Posts: 2
Registered: ‎10-11-2014

Trying to print from My Image Garden; get msg "An internal error has occured

I am running from MX922. Trying to print from My Image Garden; get msg "An internal error has occurred" I have updated from the Canon website, but still  it freezes up.

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Trying to print from My Image Garden; get msg "An internal error has occured

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎10-11-2014

Re: Trying to print from My Image Garden; get msg "An internal error has occured

windows 7

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Trying to print from My Image Garden; get msg "An internal error has occured

Hi tthaas30,

 

If you temporarily disable any antivirus or firewall software that is on your computer and then attempt to print again, do you still experience the same issue?

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

 

 

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