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New Contributor
Posts: 2
Registered: ‎01-12-2018

Quick Menu Driver not installed

Hi Guys,


Ive just purchased a MB2760 which is installed on my Widows 10 PC. The printer seems to be working fine but when the computer starts I get a small window popping up saying " A driver supporting quick menu is not installed" Any ideas please?  Thank you



New Contributor
Posts: 2
Registered: ‎01-12-2018

Re: Quick Menu Driver not installed

So no ideas on how to fix this problem guys?

Posts: 857
Registered: ‎10-12-2012

Re: Quick Menu Driver not installed

Hi, Clarkey62!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

New Contributor
Posts: 1
Registered: ‎06-08-2018

Re: Quick Menu Driver not installed

Maybe this will help Clarkey62!


I'm having the same problem.  Trying to install Canon PIXMA i8720 and am unable to open up the Quick Menu.  I get the message that a driver was not installed.  Huh?


I see nothing in the other manual about how to set up wireless and was hoping the instructions were in the Quick Menu since the installation of wireless is proving a bigger problem than I anticipated.  

Product Expert
Posts: 357
Registered: ‎01-20-2016

Re: Quick Menu Driver not installed

Hi Shardik,


To place your printer into cableless setup mode, follow the steps below.

1. Hold down the Wi-Fi button (B) on the printer until the (white) POWER lamp flashes 2 times, then release the Wi-Fi button after the second flash.


2. Make sure that the (blue) Wi-Fi lamp flashes quickly and the (white) POWER lamp is lit.

The printer is now in cableless setup mode.  Proceed with installing the software on your computer or using Canon PRINT Inkjet / SELPHY to connect the printer to your wireless network.
Once connected to the wireless network, you should be able to install the printer drivers and programs like the Quick Menu.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.


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