02-26-2019 11:36 AM
My printer was working fine 2 days ago and today I am not getting any sign of my ink levels although they are full. I am also getting a "printer not responding" error message of course since it is not recognizing any ink.
I have turned it off and back on. I have run the trouble shooter. I have removed ink cartridges and set them back in. Nothing.
Can you help?
03-05-2019 11:28 AM
So we can best assist you, we would need some more information to help narrow down this issue.
We look forward to your reply.
03-05-2019 07:36 PM
I am using Windows 7 on this computer.
I have my printer connected with a USB cable.
The error message was a pop up on my computer sceeen.
I checked my devices and I have 2 copies of my MG770 printer added. Can't remember why I did that but I made the extra copy the default and it started working. So I don't have the problem now but I guess I should go into the properties of the original copy and see what's wrong with it.
Thank you for responding.