10-26-2020 07:42 PM
First time posting in here. I have an MX492 printer and just replaced the cartridges with recycled ones (XL). I'm getting streaks down every page I print. I had the problem before with the original ink but was told by a tech who checked it out that I just needed to replace the ink. But here I am with the same problem. Any ideas what causes this? Thanks!
10-26-2020 07:43 PM
By the way, I've tried every maintence tool available. Alignment, cleaning, deep cleaning, etc.
12-02-2020 01:27 PM
Hi munkytown,
Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MX492 is dirty or smudged and would need to be cleaned. To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:
https://support.usa.canon.com/kb/index?page=content&id=ART164873
After cleaning, please attempt to print again.
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