07-04-2018 08:43 PM
I have tried powering down as suggested in this string, also tried the steps that Ramona provided. Tried doing a cleaning and then a deep cleaning. Still receiving the error code when I do the auto head alignment. When I do the manual head alignment nothing prints on the paper. Any other suggestions?
07-04-2018 11:19 PM
This is what mtjames1 suggested and this is what I did.
I solved my own problem with the help of amazon.
Hold the power button down for 1 minute. Release.
Plug it in.
Turn on with power button.
Try the setup again. Worked fine.
Called an ESD cycle
10-21-2018 01:49 PM
I tried everything and finally held the power button down for 30-90 seconds and it fixed the 2500 error I was receiving. What a pain to fix this issus on a brand new printer out of the box.
12-13-2018 09:42 PM
When I called Canon suppport about this issue, what the technician had me do was to hold the Stop button down for 5 to 10 seconds. This allowed me to bypass the printhead alignment and finish the printer setup.
12-13-2018 09:53 PM
Hi everyone. I'm new so I hope this gets to the proper place for a new question.
I am trying to print on card stock that is 5.5" by 8.5". It is too large for the upper cassette which is where it keeps looking for paper and not the lower cassette.
I have used the Word 2016 Mac software to create the document. I have set the options on the print section for the printer in the Word Print options to the size and it shows it is there. I have selected lower cassette and it still goes to the upper cassette and I get an error.
Can anybody haelp me. I have 3 of these printers so I don't have another option to print from.
12-14-2018 04:20 PM
The smallest paper size that can fit correctly in the lower tray of the MX922 is A5 paper. A5 measures 148 × 210 millimeters or 5.83 × 8.27 inches.
The size of paper and type of paper(cardstock) is not supported with this model printer. To print correclty, I would have have recommend using A5 paper or larger.
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12-14-2018 05:05 PM
Well that is very disappointing as all my Canon printers have been able to do that. I guess you get what you pay for. I am going to have to buy a new printer and hope my husband doesn't notice it in my office. I will accept your answer and that you for the time and informaton. i appreciate it. Merry Chrismas and a very Happy New Year to you and yours.