New mx922 print head alignment error 2500

[mtjames1]

I am installing  a NEW mx922 printer.  During the head alignment setup an error is shown:

"Auto head align has failed"  Support code 2500.

How can I get past this issue?

Best regards,

Mike

[yoco113]

Your are awesome. I did your suggestion and it worked perfectly. I'm so glad I checked with the community.

[catguer52]

Hello! 

I have tried powering down as suggested in this string, also tried the steps that Ramona provided. Tried doing a cleaning and then a deep cleaning. Still receiving the error code when I do the auto head alignment. When I do the manual head alignment nothing prints on the paper. Any other suggestions?

[yoco113]

This is what mtjames1 suggested and this is what I did.

I solved my own problem with the help of amazon.

Remove power.  

Hold the power button down for 1 minute. Release.

Plug it in.

Turn on with power button.

Try the setup again.  Worked fine.

Called an ESD cycle

[stefanb]

I had the same problem. Pressing on the power button for 1 minute sounded crazy but I did it anyway and after that the printer head alignment worked. Wew.

[kenkobra]

I tried everything and finally held the power button down for 30-90 seconds and it fixed the 2500 error I was receiving. What a pain to fix this issus on a brand new printer out of the box.  

[paulpaulos]

When I called Canon suppport about this issue, what the technician had me do was to hold the Stop button down for 5 to 10 seconds.  This allowed me to bypass the printhead alignment and finish the printer setup. 

[Bebe_Dahling]

Hi everyone. I'm new so I hope this gets to the proper place for a new question.

I am trying to print on card stock that is 5.5" by 8.5". It is too large for the upper cassette which is where it keeps looking for paper and not the lower cassette. 

I have used the Word 2016 Mac software to create the document. I have set the options on the print section for the printer in the Word Print options to the size and it shows it is there. I have selected lower cassette and it still goes to the upper cassette and I get an error.

Can anybody haelp me. I have 3 of these printers so I don't have another option to print from.

[ArthurJ · Accepted solution]

Hi Bebe_Dahling,

The smallest paper size that can fit correctly in the lower tray of the MX922 is A5 paper. A5 measures 148 × 210 millimeters or 5.83 × 8.27 inches.

The size of paper and type of paper(cardstock) is not supported with this model printer. To print correclty, I would have have recommend using A5 paper or larger.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[Bebe_Dahling]

Well that is very disappointing as all my Canon printers have been able to do that. I guess you get what you pay for. I am going to have to buy a new printer and hope my husband doesn't notice it in my office. I will accept your answer and that you for the time and informaton. i appreciate it. Merry Chrismas and a very Happy New Year to you and yours.

[Bebe_Dahling]

OK Author, I can not see the accept answer. Could you  tell me it's location on the screen. Like I said. First time user.