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Posts: 1
Registered: ‎04-13-2015

MX870 moved from Australia, Ink Cartridges not recognised

Hi, haing recently moved from Australia to CT I purchased replacement ink and inserted the cartirdiges. Whilst the actual cartidge numbers on the pack were different to those used in Aus, the pack had MX870 as being supported on it. The printer states the cartridges are not recognised. This does not make sense, I bought canon ink. 

Posts: 1,773
Registered: ‎07-08-2013

Re: MX870 moved from Australia, Ink Cartridges not recognised

Hi, CAJ!


Thanks for sticking with Canon.  Genuine Canon printer ink and Canon printers are designed to be sold and used in specific countries or regions.  As such, a Canon printer purchased in Australia would only be able to use genuine Canon inks purchased in Australia.  Likewise, inks purchased in the United States would only be able to work on Canon printers sold through Canon USA.


We hope this clears things up!

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