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New Contributor
Posts: 2
Registered: ‎04-27-2018

MG 7720 printing problem

MG 7720 not printing correctly. Yesterday would not print blue correctly, blue was pink/red. Today will not print black. I have cleaned heads 3 times and done a deep clean also. All ink carts are full. Firmware is up to date.

Suggestions or is this printer dead? Disappointing it's practically new...

Moderator
Posts: 2,057
Registered: ‎07-08-2013

Re: MG 7720 printing problem

Hi, DJam!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Product Expert
Posts: 3,800
Registered: ‎07-28-2014

Re: MG 7720 printing problem

DJam,

 

Because performing printhead cleanings did not get your PIXMA MG7720 to print correctly, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎05-18-2021

Re: MG 7720 printing problem

MG7720 printer does fine printing color photos but will not print copies of black and white forms properly. I have done all maintenance on printhead, band, etc. Vertical lines are faint and double/crooked. Every third line prints properly, the rest print double and faint. 

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