Hi GinnyThomas,
To try and resolve the 5100 error, please follow these steps:
1. With a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.
2. Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely, then remove and reseat all of the ink tanks and print head in the printer.
3. Turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on.
If the error continues, the printer will require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
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