Printer/Multifunction Support

[stevestavros]

me too this is bull**bleep** and cannon have stitched us up here. BIG DISSAPOINTMENT as I have always bought canon printers because of their quality and long standing in the marketplace.

[skicolorado]

Many people turn to Youtube for videos on how to attempt to repair theU052 error. It’s great to see the comments now appearing regarding the futility of the effort. If you encounter postings or reviews regarding the U052, please always comment with your experience.

In the meanwhile, what we need from Canon is the following:

1. Public acknowledgement of the defect, its cause, and the impact.

2. A free fix from Canon. This could be a free replacement printhead, and if that doesn’t work, a replacement printer. A firmware “work-around” could also work. Spending time and money shipping printers back and forth for repair is not acceptable.

3. Cartridge exchange program to replace any ink cartridges that can no longer be used.

[CrapCans]

I completely agree with you skiCO and think you make some good points. Too bad Canon chooses to ignore them! That said, I've given up on Canon. They have lost my business for GOOD. That's just me though. I subscribed to this thread and get inundated with e-mails that continuously remind me of how ridiculous this error message is. Why can't the features work independently of one another? Print head error so it can't scan now either? I mean, come on. Either a conspiracy on the behalf of Canon or a huge oversight/incompetence. Either way, I won't be spending my $ on Canon again.....ever! I desist

[mnaclerio]

Hi

Has anyone found a fix for this? In the middle of a big job with client expecting delivery early next week when suddendly printer started printing blank pages. After deep clean and all that got this very same printhead error. Really worried may miss deadline!

Michele

[Justdoit]

Michelle, buy another printer, not a Canon. If you wait for the Canon to be fixed you won't get your job completed. Canon is not going to help you. It is apparent that Canon isn't interested in providing an answer to this issue. Read all the posts they all say the same thing. Buy an HP

[Fruitty]

My MP-610 has started his journey into the great blue yonder. I chucked it into the dustbin and that got emptied yesterday. Have now started looking at Epson and Brother for replacement. Nice printer, the MP-610, at least for the 14 months it worked. To bad the service isn't as nice. Thank God there are other companies that make the same if not better printers. Goodbye Canon, we will never do business again.

[mnaclerio]

Thank you. If you all go ahead with this law suit count me in, will add all the stress related anxiety to the argument. Looking at Epson right now, they have a nice range of printers.

[Pipotron3000]

Just going to trash an MP610 now...

Tried every (useless) tricks on the net : heads cleaning in pure water for 24 hours, cleaning all contacts (heads+cartridges), every possible combination of reseating, full service reset, unplug/replug voodoo...

Dead is dead.

Between a Konica-Minolta laser costing an arm, and Canon inkjet with BIG conception error (or may be voluntary chip programming INSIDE the heads)...it is time going back to EPSON.

I had a very old "750 stylus photo" working a LOT more than any of those craps. May be HP, too ?

Don't know...but not Konica Minolta or Canon.

PS : i will check now everything is broken if there is a chip inside heads...

[zman187]

Count me in, too. I have a practically new MX882 that I have the same problem with. I'm trying to scan some pictures for my Nana's funeral video, but I can't do it thanks to this dang U052 error! This is beyond ridiculous! 

PS - I have tried multiple print heads, too.

Super upset by this, Canon.

-ZE

[Justdoit]

You can sign up for the lawsuit online. Google it