Canon Community Canon Community
 


Reply
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎06-05-2020

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Just got the dreaded 1403 error message on my pixma MX922 printer!!!
“The type of print head is incorrect. Install the correct print head”.
First time I’ve ever had this message. Any resolves?
Highlighted
Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Hi GuzCanon,

 

You can try performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

 

If that does not resolve the issue, the print head has failed. You can order parts through our Parts department. Please note that items purchased directly from our parts department are not returnable and there is a chance that it will not correct the issue you are currently experiencing.


For the price and availability of parts, please contact the Parts department below by calling them directly at 1-866-481-2569 between the hours of 9 AM to 7 PM (ET) Monday to Friday.

 

You also qualify for the Canon Upgrade Program. You can order parts through our Parts department. Please note that items purchased directly from our parts department are not returnable and there is a chance that it will not correct the issue you are currently experiencing.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Highlighted
Occasional Contributor
Posts: 7
Registered: ‎01-26-2017

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Dear Guz,

If you read back over the many years of posts, you'll see that this is not so much a malfunction as an arbitrary limit that Canon has programmed into these printers.

You should be very cautious before parting with more money, especially if a Canon employee is advising you to do so.

Don't just take my advice on this - look back over the thousands of angry postings.

Like many others, I junked my machine, even though it had been a fine printer until the "error" message appeared - it's not an error, but a built-in machine killer of which Canon is perfectly aware.

Change the manufacturer. I went for Epsom. Quality of printing not quite as good, but Canon have lost my custom - no purchases of any kind from them for five years, approx, even though I used to rate them quite highly.

There was a class action, I believe, many years ago.

Poor corporate management, I guess. It'll bring them down eventually, to the regret of their employees.

Good luck

Paul Rapley

Highlighted
Occasional Contributor
Posts: 5
Registered: ‎06-05-2020

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

😔 Sadly, Arthur J, it did not work. Thanks for the assist but this printer is being put out to pasture. Sad to say, I will not be getting another Canon. Very disappointed in the printer that failed and the solutions suggested.
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎06-05-2020

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Hey Paul Rapley, thanks for your valued input and assist. Luck was not on my side. Unfortunately, reset didn’t work. Sad to hear that this has been going on for so long and Canon does not seem interested to solve the problem that they created. Ironically, I purchased the Canon to replace an HP after quite a lot of years with them. They used to be great and then down hill it went. I am officially giving up on the cartridges and going laser with Brother!
Thanks again Paul for reaching out. Stay well. Maggie
Highlighted
New Contributor
Posts: 4
Registered: ‎10-20-2020

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Well, this is depressing. I just wanted to scan some pages and I find the Pixma MG5320 is a brick. Never buying another Canon product. Amazing that this problem goes as far back as 2013 and 7 years later there still is no fix for it. Shame on you Canon. SHAME. Man Mad

Highlighted
Occasional Contributor
Posts: 6
Registered: ‎11-15-2020

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I have this. 

I just want to scan but Canon crippleware hinders me!!! This is outrageous. I don't care if I can print! 

Highlighted
Occasional Contributor
Posts: 6
Registered: ‎11-15-2020

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Hey. My mp520 has this and I just want to do a scan. So the print head doesn't matter.
Can you tell me how to get the scanning going again? Thanks in advance. 🙂
Highlighted
New Contributor
Posts: 4
Registered: ‎10-20-2020

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Sorry Charlie,...Canon wants you to buy a new printer head or,...A BRAND NEW CANON PRINTER!!!! I posted just before you with the same problem. Just wanted to scan something to e-mail it and no such luck. Canon sux. Cat Mad

Highlighted
Occasional Contributor
Posts: 6
Registered: ‎11-15-2020

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

It's incredible. I'm utterly flabbergasted that Canon allows this hardware philosophy to exist in their products. 

I understand the printer complains about print head if I want to print... But to complain about print head when all I want to do is scan is down right evil. 

I'm disgusted frankly. 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement