04-15-2017 09:46 AM
Welcome to the Canon USA Community Forums!
If you haven't already, you'll want to install the most current Canon Digital Camera software from our site HERE.
Once you've done that, if you're still having issues, you'll want to reach out to our US-based team for further troubleshooting. They're available by phone during the week, or email anytime. Contact info can be found at http://Canon.us/ContactCF
We hope this helps get you up and running!
07-22-2017 09:40 PM
Thanks for posting.
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08-23-2018 08:44 PM
AH! control panel, of course!! im on windows 10 so i had to go searching to find control panel and the add device setting since win10 hides control panel and uses their fancy new annoying settings app.
anyways thank you this fixed my issue