cancel
Showing results for 
Search instead for 
Did you mean: 

my powershot ELPH 360 HS will not connect to Mac OS El Capitan

jbsylvester
Apprentice

My canon powershot elph 360 hs will not connect to my router.  I  select my router SSID and enter what I know to be the correct password, But i searched and never finds it.  Anyone have any suggestions? I am running mac OS El Capitan.

1 ACCEPTED SOLUTION

Richard
Product Expert
Product Expert

Hi Jbsylvester,

When they created El Capitan, Apple changed the way that Wi-Fi is accessed. Because of this, the current version of the Canon CameraWindow does not support a wireless connection with the Mac El Capitan operating system. Canon is aware of this issue and is working on a solution. Unfortunately, no estimate is available regarding the arrival of a replacement version of the Canon CameraWindow. I regret the difficulty this causes.

 

You may still transfer images and movies using a USB cable. Your camera will accept a mini-b to USB cable.  The USB terminal is located on the right side of the camera (as you're holding it to take a photo) under a small door.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

5 REPLIES 5

Richard
Product Expert
Product Expert

Hi Jbsylvester,

When they created El Capitan, Apple changed the way that Wi-Fi is accessed. Because of this, the current version of the Canon CameraWindow does not support a wireless connection with the Mac El Capitan operating system. Canon is aware of this issue and is working on a solution. Unfortunately, no estimate is available regarding the arrival of a replacement version of the Canon CameraWindow. I regret the difficulty this causes.

 

You may still transfer images and movies using a USB cable. Your camera will accept a mini-b to USB cable.  The USB terminal is located on the right side of the camera (as you're holding it to take a photo) under a small door.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Exactly the info I was looking for. It is other wise a great camera, and I'll wait.

El Captain had been out for 4 months when you relased this camera 4 months ago.  This is taking too long.  Please elevate this issue.

It's now been seven months and there still isn't a solution.

BergensMom
Contributor

Having this SAME ISSUE with Catalina.  Wondering if you never fixed it???

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!