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What setting on SX720 HS with EOS Webcam Utility?

scott14
Apprentice

QUESTION: What settings to make on SX720 HS to use with EOS Webcam Utility?

     We don't find any webcam setting instructions in either:

          PowerShot SX720 HS Camera User Guide.  or in

          User Guide-For Small Screens (such as Smart Phone, etc) - PowerShot SX720 HS

 

PROBLEM:  Camera works normally. When USB is connected to computer, the camera lens automatically retracts and shutter closes. We can not find any camera setting to open the lens. When USB is disconnected, the camera works normally again.

 

ENVIRONMENT:

Camera: Model Canon SX720 HS with USB to computer

Software:

     EOS Webcam Utility, official version installed 6 Oct 2020, and seems to run properly.

     Windows 10 Home v. 1909, fully updated
          Windows Device Manager/Cameras says EOS Webcam Utility is installed and is functioning properly
          Windows Device Manager/System Devices says all USB drivers have latest updates and functioning properly

 

What settings to make to use the camera with EOS Webcam Utility?  Thank you.

 

10 REPLIES 10

John_Q
Product Expert
Product Expert

Hello scott14,

Unfortunately, the EOS Webcam Utility is not compatible with the PowerShot SX720 HS.

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