Viewfinder image fades while taking pictures

[SueL56]

I have a Powershot SX60HS.  While taking pictures my viewfinder image fades and the image recorded is faded.  I can turn off the camera and then turn it on again and the image is normal -no longer faded. It seems to happen when I shooting toward a light source -not directly at the light source.  This is new a occurrence--do you think there is a problem with the camera ( about 3 years old).  Any insight to this problem would be greatly appreciated.

Sue

[Mark35mmF2]

Hi SueL56,

Yes, that doesn't sound like anything that a change in settings would affect, but it may be a screen or internal connection issue. You can use the link below to submit the camera for repair:

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

[SueL56]

Thank you.

Sue

[SueL56]

Hi Mark,

I just went on the website you recommended but I just get an voice message that says this product is no longer being supported (PowerShot SX60HS).  Do you have any suggestions on how I can get my camera looked at?

Thanks,

Sue

[Tim]

SueL56, 

The Canon PowerShot SX60HS is still being supported.  You may fill out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/repair

[SueL56]

Thank you, I  did find that Canon would repair my PowerShot SX60 HS.  I  have the receipt for my original PowerShot SX60HS (broken and could not be repaired).  The Canon Repair Center sold me a brand new one from overstock cameras they had for $89.97).  I just have my visa transaction for the camera only- will that be enough verification?

Thanks,

Sue

[Tim · Accepted solution]

SueL56, 

With regards to the warranty, please send whatever paperwork you have which can confirm the purchase date of the unit.  This is what the Factory requires to process a warranty.