05-01-2013 07:10 PM - edited 05-05-2013 10:54 AM
UPDATED May 5:
I apologize to the forum for mixing two different problems. They are unrelated.
Problem #1: User error. I thought I was using a class 6 SD card but I was wrong. The yellow "!" indicates a pathologically slow card. Upgrading to a class 10 resolved this problem.
Problem #2: UNRESOLVED. Red battery indicator comes on prematurely. On a fresh charge, it'll turn red after recording for a couple of minutes. On a partially drained battery, it turns red immediately upon entering movie mode or pressing the record button. Turn the camera off and then right back on in "still" mode and it shows full charge and works fine ... until trying to shoot video. I have not precisely measured recording times but it'll record for at least 20 (maybe 30?) minutes while flashing red.
05-16-2013 07:55 PM
05-16-2013 08:05 PM
I have owned the P330 and the P310 before it. I returned the P330 because I thought it was over priced. I honestly like the P310 better and it can be bought for 169. The Canon camera to compare to the P330 would be the S110, not the SX280. The Nikon camera competing directly to the SX280 is the S9500.
The SX280 is in a class of camera called travel zooms. The sensor is smaller than what is in entusiast compact cameras like the P330 and S110 (and LX7, EX2F, XZ-2, etc). So the P330 and S110 can in theory take better pictures in low light due to the larger sensor and faster lens. The SX280 has a larger zoom than the P330, which is often useful when travelling.
Your experience was unfortunate. All I am saying is that it could have been the Nikon just as easy. Plus, Canon's reponse on this issue has been quick compared to what I have seen. This camera has not even been out a month and I have seen manufacturers take months to acknowledge issues.
05-16-2013 08:15 PM
You sound like a Canon PR person trying to do damage control. Canon treated us like chumps. That's my only point. Another poster asked me which model I bought. I didn't volunteer that information. If you're happy with Canon's customer service, you're entitled to your opinion. I'd prefer to be treated better, and I'm letting my fellow customers know how I feel in hopes that Canon gets the message that bad service is bad business.
05-16-2013 08:20 PM
Fair enough...All I am really saying is that it could have taken alot longer than it has for Canon to acknowledge the issue. Sounds like they do need help for sure on the service side of things.
05-17-2013 10:20 AM
Hello Canon,
The sooner the better for the firmware update (like before a planned trip next week), or will return.
05-16-2013 08:48 PM
05-16-2013 11:12 PM - edited 05-17-2013 01:12 AM
I just got my replacement sx280. I gave the original back to the vendor and ordered another one. It's hard to believe, however this camera doesn't seem to have the low battery issue!
How can I check which firmware version I have? I'm on a mac and the camera is not recognized, only in iPhoto which doesn't give me the firmware info.
UPDATE: See my post below. Camera battery indicator is NOT working, after all. 😞
05-16-2013 11:27 PM
05-17-2013 12:43 AM - edited 05-17-2013 01:11 AM
I charged my battery, and ran a video. It shut off at 24 minutes, however the battery still had 2 bars, so 2/3 full or so. It would take me too long to continue to video until the battery runs out. I hope that helps.
Also I thought I could take still shots while shooting video with my first camera. This one if I'm shooting video and take a still shot, the video ends. Anyone able to help me with this?
UPDATE: I turned the camera off, then back on, and the battery showed full. Then I started to shoot another video and the camera low battery is now flashing red. Took another 24 minutes of video with the battery indicator flashing red the whole time. Then I turn the camera off, then back on, and the battery indicator shows 2 bars.
So my camera does have a incorrect battery indicator, after all!
05-17-2013 08:31 AM
canonuser4 asks:
"How can I check which firmware version I have? I'm on a mac and the camera is not recognized, only in iPhoto which doesn't give me the firmware info."
Connect the camera to your Mac and turn it on. Then open Canon Utilities Camera Window. Right on top mine says "Firmware version 1.0.0.0."
The utilities are on the disc that came in the box with the camera. I have them installed on my Mac, but not in the applications folder (otherwise it takes over my computer whenever I insert a smart card from the Canon or from my DSLR).
BTW, I am one of those who have the flashing battery during video issue, although on on/off the battery shows fine. I can shoot about a 30 minute video before the battery dies.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.