PowerShot elph360 HS grainy/blurry pictures

[Jplunkett]

The pictures look clear when viewing them on playback but viewing/downloading them in the canon connect app they are very blurry and grainy. It happens on both flash/no flash pictures. Is there another way to download them or way to fix the camera settings?

[John_Q]

Hello Jplunkett,

Let's try resetting the camera to factory default settings and testing it further. It sounds like the camera resolution may have been set to a lower option possibly. To reset the camera, choose [Reset All] on the Tools (wrench/hammer) tab in the camera menu.

[normadel]

HOW you get the pictures from camera to computer makes no difference. This is digital.  Either the file moves/copies or it doesn't. Nothing about the method changes the file properties.