08-04-2022 09:35 AM - last edited on 08-04-2022 09:38 AM by Danny
I am totally frustrated! I have this camera which is not even two years old and an I-Mac which is not even one year old. When the Mac automatically updated to Monterey 12.5 the other day it left me unable to upload photos from my camera. I have done it as recently as a month ago. Some "expert" on this board gave suggestions which were useless and did not work. Canon does not list my camera as one for which new software is available. So I guess Canon and Apple want me to buy a new camera and an I-phone, which I do not have, do not want and do not need. Does anyone here have any ideas? Grandma wants to share her pix with the Grands!! Thanks. jberg
08-04-2022 09:29 AM - last edited on 08-04-2022 09:37 AM by Danny
I am in a similar situation. Since my Mac automatically updated to Monterey 12.5 the other day I cannot upload photos from my PowerShot SX 720 HS. My Mac is not even one year old and the camera not two years old. This stinks! I have found no help here on the forum. I guess they want me to buy an I-phone, which I neither have, need nor want or to replace my expensive newish camera with a newer one. Totally frustrated!!!!
08-04-2022 10:22 AM - edited 08-04-2022 10:23 AM
Plug in the camera via USB, turn off any wifi capability and run ImageCapture directly so that Monterey can "re-learn" your camera. Also make sure you are using a real USB cable and not one of the charge-only abominations.
08-04-2022 10:28 AM
Did that yesterday. Doesn't work. Thanks anyhow.
08-04-2022 11:57 AM
What happened? Did Image Capture see the camera? Did the camera indicate that it was being controlled by the computer? You might need a new USB cable.
08-04-2022 12:22 PM
Image Capture says no device is connected altho it recognizes the HP Printer! Tried a new cable connected to the card reader connected to the computer. Just says "Communication Error." Thanks for trying to help anyhow. jberg
08-04-2022 01:04 PM
Are you using a card reader?
Then it should just show up on the desktop as another drive, or in the finder.
08-04-2022 01:09 PM
nope...
08-04-2022 01:37 PM
Why not try with the camera? I have never had my canon's not download images to my Mac's.
08-04-2022 03:08 PM
Don't know what you mean by "try with the camera?"
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.