01-09-2021 02:03 PM - last edited on 12-02-2022 10:19 AM by Danny
cant download pictu-res from camera to computer. message reads doesnot recognize camera-
Solved! Go to Solution.
01-15-2021 05:52 PM
nothing from windows downloaded. I purchased a data transfer device and it solved my probem
01-12-2021 11:40 AM
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
01-12-2021 05:04 PM
computer runs on windows10. does the connecting cord to camera need replacing
01-15-2021 03:02 PM
It could be a USB cable problem and it's easy to test with another cable if you have one. If you need to buy another cable make sure that it's rated as a "data transfer" cable. Some of the lesser, "budget" USB cables may work OK for charging purposes but not so well, or at all, for data transfer.
Have you downloaded any Windows Updates recently?
01-15-2021 05:52 PM
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
PowerShot SX720 HS - Version 126.96.36.199
PowerShot G1X Mark III - Version 188.8.131.52
PowerShot G7X Mark II - Version 184.108.40.206
PowerShot G9X Mark II - Version 220.127.116.11
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.