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POWER SHOT SX720 HD Will Not Connect with New Computer

stealthpaws
Occasional Contributor

Hello to everyone. I hope I'm not the only one who's had this issue.

PowerShot SX720 HD was set up on my old laptop when it was new.  At that time, the service called Image Transfer Utility directed you to something called "Image Gateway".  It now is defunct, and you're directed to a different site.  It does NOT allow a new camera to be added to the list.  Well, I finally had to buy a new laptop.  I downloaded the software from the Canon site, installed it, did the wireless set up using the tool provided, and ... no matter WHAT I do, the camera will NOT connect.  The icon in the system tray refuses to allow me to add a camera without signing into Image Transfer Utility, which, as I mentioned, NO LONGER WORKS.  

Yes, I've tried disabling my firewall/virus software completely.  I've also added the Canon software to "trusted" and "super trusted" within that software, and it's useless.  The camera "SEES" the computer, but can not actually connect with it.  There does not seem to be a way to circumvent the Image Transfer Utililty.  I really need my camera set up.  I use it to photograph my jewelry, from a different room, and...I don't even have a cable.  

Thanks for anyone's help.

The prompt when you try to add a cameraThe prompt when you try to add a cameraWhat you get when you log inWhat you get when you log in

7 REPLIES 7

stealthpaws
Occasional Contributor

I should have mentioned, old & new computers are Windows 10 home 64 bit, basically identical.  Same ZA virus software, etc.  

stealthpaws
Occasional Contributor

Next, I tried creating a new Canon ID.  It says I have to register my camera as a "first time user".  It takes you to the page where you pick your camera, and then asks you to use the wifi button to connect, using the cloud icon on the camera screen.  I hit the cloud button, and it says "Web service settings unchanged.  Change the settings on a Web browser and reconnect"  Change WHAT settings on WHAT web browser?  It just continues to send photos to my old account.

I've never been so frustrated with a service as I am with this mess.  

BergensMom
Occasional Contributor

Hey!  I'm sorry about the frustration - I was having the same issues with my Powershot and my Mac.  Here is what I found to do that worked for me: 

1.  Finally figured out that I should go to https://image.canon/st/en/index.html (as the Image Transfer Software is out of date and takes to you the screen you posted.)
2.  Walked through the steps to connect my camera (simple enough - put your camera on wifi, put in your email to verify your account, etc. but time consuming)
3.  Selected the little Cloud with a Camera icon on my camera.  
4.  Selected on my laptop that I wanted to also upload to Google Photos.
5.  Little green light on camera started flickering and the pics started rolling in to the ihub.image.canon website as well as my Google Photos. (Pics are only on ihub for 30 days, is says)
6.  Downloaded ALL pics from ihub to my laptop.  They arrived in two zip drives and open in Preview.  

I hope this works for you!  

stealthpaws
Occasional Contributor

Hiya...thanks for answering!  I got hooked up to the cloud service, and yes, they automatically d/l, but I want to connect directly to the computer as opposed to going through the web svc.  It's the way it is supposed to work.

BergensMom
Occasional Contributor

I totally get it - that's what I wanted to!!  But, at least this workaround got me to the end result I wanted.  

Glad it worked out for you! And now people reading this post will have a solution, even if it's not the best one.  

Hazel_T
Product Expert
Product Expert

Hello stealthpaws,

The PowerShot SX720 HS is no longer able to connect to a Windows 10 computer through the Image Transfer Utility. Our PowerShot phone support team are able to assist you with connecting your camera and Windows computer using a different method. They are available at 1-800-652-2666 from 9 a.m. to 9 p.m. Eastern time Monday through Friday.

Thanks

Hazel

stealthpaws
Occasional Contributor

This only works if I'm willing to pay for help on a product which is no longer functioning as it was designed to, not for a problem I created, but for Canon's lack of caring about supporting their products as they were designed to function.  I didn't break it.  Canon did, and this makes me very angry.  VERY.