05-25-2013 02:05 PM
I just bought a Canon ELPH 320 HS. I am having trouble adding my laptop as a device. I have Windows 8, and I downloaded what I thought was the windows 8 compatible version of Canon Picture Window. All of the settings in my control panel seem to be correct as far as media sharing, etc.
Here are the steps I've been taking. Please tell me if I'm doing something wrong.
I touch the internet icon
Then the computer icon
Click Add a device
Our wireless connection shows up, so I select that, I enter our network password and
then my laptop shows up and I select that.
And at this point it says connected to Kelly's Laptop, and has that spinning circle. It takes forever to connect. And then I get a communication error/connection failed error.
Please tell me what I'm doing wrong! Thanks!! The wifi was one of the main reasons why I bought this camera. It will be a huge disappointment if it doesn't work.
05-29-2013 07:51 AM
Hi kelly1010!
The instructions for setting this up also mention needing to make some changes to the Windows Firewall settings. Certain ICMP Inbound Echo Requests and UPnP services must be enabled. You mentioned you have been through the necessary Control Panel options already. Did you also enable these in the Windows Firewall settings?
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