‎04-21-2024 09:06 AM
 I just dropped my g9x from a table down the floor then first it said e16 then e02 then it cant turn on.Somebody help me please
‎04-21-2024 09:57 AM
Hi there!
We're so sad you're having trouble with your PowerShot G9 X. Remove the battery and memory card and leave them out for a few minutes. With the battery out, press & hold the power button for about 30 seconds to completely discharge the camera. Once you've done that, put ONLY the battery in and close the battery door. Try to turn on the camera and see if it works. After that, ensure your memory card is intact (not broken/damaged), then insert the card and try powering on the camera again.
If the camera fails at any point, you'll need to reach out to support. They're at 800-OK-CANON (800-652-2666), Monday through Saturday. You can also find personalized support options within your Canon Account at https://canon.us/account.
If you're outside of the United States, your support options can be found at https://canon.us/global
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.