I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

[DanielG]

Hi.  I'm using a canon sx710 hs.  When I transfer a video to my smartphone it freezes it and I have to restart my phone. Photos 

are transferring ok via wifi and nfc.  

[Waddizzle]

Depending upon the phone [model?] and the length of your video, your phone just may simply be running out of local memory. 

[DanielG]

Video length is 14 seconds. Phone is Sony Xperia M5. Plenty of memory on it

[kvbarkley]

Sounds like the Sony does not have the correct codec for the Canon video.

[DanielG]

Is their a way around it. The video plays on my ipad perfectly well. But not on my Sony Xperia.

[John_]

So it only freezes using a wired connection which is what type? USB, HDMI ? Maybe you need a better quality cable or the one you have is defective.

[DanielG]

When I transfer the video via WiFi or nfc from camera to phone. The video appears in my gallery of my phone but when I try to play it, it freezes my phone.

[John_]

Ok my mistake I read what you wrote wrong.

There are no setting ajustments you can make in the camera itself and I never used the Canon Phone Connect app so I do not know if there might be a connection setting in the app that could help.

There is a list of compatible phones is yours on it? If it is and your camera is still under warranty you can call Canon for direct support help...if it isn't it's still a chance I'd take.

But what I would try is to uninstall the phone app and reinstall it again.

[DanielG]

Thank you all for your contributions and help.