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G7 X Mark II shuts down when usb plugged into computer

Pearson100
Apprentice

I want to use CaptureWindow to import images to my computer. When I plug in the USB cord, the camera shuts down. Is this a driver issue? I had just downloaded all the software (DPP, CaptureWindow) from Canon's website today (I just bought this camera).

 

Thank you.

4 REPLIES 4

Waddizzle
Legend

@Pearson100 wrote:

I want to use CaptureWindow to import images to my computer. When I plug in the USB cord, the camera shuts down. Is this a driver issue? I had just downloaded all the software (DPP, CaptureWindow) from Canon's website today (I just bought this camera).

 

Thank you.


Sounds like a bad cable to me.  How new is the camera?

I'm almost certain that model does not come with a USB cable.  Where did you get yours?  It might be a charging cable, not a data cable.

--------------------------------------------------------
"The right mouse button is your friend."

I just bought the G7X today. And I've been using this cable for data transfer for other devices.


@Pearson100 wrote:

I just bought the G7X today. And I've been using this cable for data transfer for other devices.


Where did you buy it?  Take it back for a refund.  I have come to dislike Big Box stores, especially Blue ones.

--------------------------------------------------------
"The right mouse button is your friend."

newsense52
Rising Star

Your camera is wifi capable, the USB function is disabled.

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