Firmware Update

[melibelle]

This may be a really dumb question but here goes... how do I get the update on my camera? I have searched and searched and can't find instructions or I'm missing them!! 

TIA

[ajraymedia]

Go to canon website and search for your product. You should see a place for software and downloads. Follow those steps and download your firmware. Remember where it is. Open eos utility and plug in your camera via USB. Follow the steps to "download firmware" and browse to find the location you downloaded the firmware file. Select said file and follow the steps indicated from there. Hope that helps.

[Stephen]

Hi melibelle!
So that the Community can help you better, we will need to know exactly what equipment you're using, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!

[melibelle]

I did find and download the firmware, maybe I'm not using the right software. It's a Powershot sx280. I have a Mac OS 8 I'm not sure about the .# after the 8 I'm not at home. The software I tried using was whatever installed from the cd that was included with the camera. I wouldn't bother but this firmware is suppose to fix the battery problem while videoing. We are leaving tomorrow for vacation so I would love to be able to video!

[Stephen]

Hi melibelle!

The Canon Forums aren't intended for immediate assistance. If you require urgent support, feel free to email our Tech Support Team any time  or call during normal business hours Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays by clicking HERE. 

We hope this helps!

[ajraymedia]

Ok. You didn't mention what product you had. There have been recent eos firmware updates so I just went with that. As for powershot, try using the other software that came with it or download it from their site. If you call Canon directly they are usually quick and eager to help as previously mentioned by Canon.

[Limmie]

Melibelle,

Are you sure your Mac OS is "8" something?  Is your computer very old?  OS8 is around 15 years old if I am not mistaken and Mac OS has undergone about 10 revisions since then.  It is critical you correctly describe your computer hardware and operating system.  USB was only starting to appear on computers when OS8 was around.  If you do truly have OS8 then it may still be possible to update the firmware but it will be a very different process from doing it under OS10.8

[melibelle]

Haha sorry I wasn't at home... It's brand new just got it this yea when my other one bit the dust! Your right its 10.8.3

[melibelle]

ajraymedia, thanks so much for your fast responses! I'm obviously new here even though I own lots of Canon prodcts this is the first one I've had aproblem with so this is my first time here! Thanks for your patience, I have emailed canon so hopefully I will here back by Monday! 

[melibelle]

So I emailed Canon last night when I got home as suggested. This morning I woke to an email back saying I would have to send it in... My day old camera I would have to send in? REALLY? So in my reply I stated that wasn't an option, why could I not update the firmware myself like everyone else? She wrote back and pointed out there are instructions in the files I downloaded, didn't realize that. So got those opened followed them to a T and the firm update menu is not an option when I have put in the memory card with the .FI2 file on it. So back to square one... Have any of you had this happen? 

At this point I'm thinking of jumping ship... I'm a long time canon owner I have 3 point and shoots and 3 DSLR's and 5 canon lens. I'm truly shocked at the help, or lack of, that I have received with what should have been a simple fix. I really like the wifi capabilities on this camera which is why I upgraded my point and shoot to this camera. I know a lot of others on here have resolved this issue and I would REALLY like to do the same! Besides this hiccup the camera seems to be a great camera and I would like to keep it!