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Dust Inside Canon PowerShot ELPH 180 Lens

Angler93
Apprentice

I recently purchased this digital camera yesterday (2/18/22) to use at an indoor boat show today (2/19/22). When I purchased it I fully examined it to be sure there were no obstructions on the lens and no damages. After using it for about 3 hours I noticed a rather large particle of dust inside of the lens. It is affecting the picture quality and I cannot seem to find a way to remove it. I've searched online for a solution but to no avail.

Has anyone experienced this issue before? If you have how did you resolve it? What should I do?

2 REPLIES 2

Hazel_T
Product Expert
Product Expert

Hi Angler93,

I'm sorry to hear there is dust inside of your lens. Just incase it is on the front lens element we would recommend wiping the lens with a dry microfiber cloth. If that doesn't resolve the issue we would recommend sending the camera in for service.

If you want to set up an exchange or refund you will need to contact the retailer you purchased the camera through. If you purchased it directly through Canon you can contact our sales team by phone by phone at 1-800-385-2155 from 9 a.m. to 9 p.m. Eastern time Monday through Saturday.

If you decide to send the camera in to our factory service center make sure to include a copy of the proof of purchase in the box. The technician will need that to verify the warranty.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

Isac789
Contributor

@MyEstub wrote:

I recently purchased this digital camera yesterday (2/18/22) to use at an indoor boat show today (2/19/22). When I purchased it I fully examined it to be sure there were no obstructions on the lens and no damages. After using it for about 3 hours I noticed a rather large particle of dust inside of the lens. It is affecting the picture quality and I cannot seem to find a way to remove it. I've searched online for a solution but to no avail.

Has anyone experienced this issue before? If you have how did you resolve it? What should I do?



I'm not sure how they both got dirty, perhaps your pocket did it to one somehow? Even if you could take them apart, then take the lens assembly apart to clean it you would not be able to put it back together correctly without the expensive alignment tools etc. to get the lens back together and working correctly. To get them serviced and cleaned would cost more than they are worth or very close. If you like those models look for working used/refurbished ones and get yourself a belt case or one of those fanny pack cases instead of the pocket. Maybe I'm wrong and someone else will chime in with a less dismal reply...but I think your cameras are toast now, so sorry.

 

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