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Canon Powershot V10 webcam audio issue

Jamilroach
Apprentice

Audio recording is fine onto the SD card. However when recording via webcam audio comes out all garbled - especially with music (voice is intelligible). I have this on both windows and Mac so it is probably not a driver issue? Is there a setting I am missing?

2 REPLIES 2

John_Q
Product Expert
Product Expert

Hello Jamilroach,

There are some additional things we would need to know to help with troubleshooting this issue. I would actually suggest contacting support over the phone for further assistance. Their phone number is 1-800-652-2666 and are available Monday - Friday from 9:00 am to 9:00 pm EST.

Jamilroach
Apprentice

Thanks for the reply can you list out the questions here it is not convenient for me to call in. Is there is some noise cancelling algorithm when recording over a webcam that prioritizes voice recording? As voice seems to get recorded my but music is distorted.

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