Canon Powershot SX60 HS Grainy Video

[thewoolysheep08]

I recently purchased a canon powershot sx60 hs and found that it has very grainy video.

Photos look fine.

I film inside and outside and notice grainy results in both environments.

i film in a room with good light and outside i film in the sunlight, im not sure why its doing this...

[Richard]

Hi Thewoolysheep08,

Thanks for posting.

Since this occurs inside and outside and in good lighting, I recommend contacting our Technical Support team. You may reach them by calling 1-800-OK-CANON (1-800-652-2666).  Their hours are Monday-Friday 10:00 am to 10:00 pm ET, excluding holidays.

[thewoolysheep08]

Hi, thanks for responding.

Would there be an option for me to contact support on a live chat, as I would rather do that.

Thanks

[Stephen]

Hello, thewooolysheep08!

At this time, Canon USA does not offer camera support via chat. For troubleshooting an issue like this, we recommend calling so that the agent can troubleshoot one-on-one. Again, the phone number is 1-800-652-2666, and the team is available weekdays from 10am to 10pm Eastern Time. Our agents are right here in the USA, and support at Canon USA is always 100% free.