Showing results for 
Search instead for 
Did you mean: 

Canon PowerShot SX700 - video no longer works


I thought I posted this on 8/28 but I don't see it anywhere?  Trying again....


I'm new here so hopefully this thread is in the right place.We bought this PowerShot camera in Dec 2014 and by late May, the video no longer worked.  If you put it on the video setting, it takes a picture instead. 

Has anyone else had this problem?  I was very surprised, considering it was less than 6 months old.  I'm not sure who to talk to about warranty and getting it fixed.  Any help you can give would be appreciated.







Hi kardiokel,


You originally posted this in the PowerShot section of the forum. I'll repeat my suggestion from that post.


When you are using the video setting, are you actually going through the menus to the video mode, or are you using the movie button on the top of the camera? Which ever method you are using, try the other to see if that helps. Also try a camera reset in the tools menu of the camera. There are several reasons that a camera won't take a video, one being the memory card is too full, and another is a bad connection with the movie button. Hopefully it just needs a reset.


As far as servicing, when you bought the camera, there should have been a card that listed the service centers for Canon camera repairs. The Canon web site for repairs is They list phone numbers for locations in the USA.


Steve M.

Thanks so much for the suggestions.

We've only used the "turnable" dial that has a bunch of options, but I've only used "Auto" and the little movie camera.  


I'll definitely try your suggestions when I get home.  And look for that Service Center card, if necessary. 





Just an FYI - I've received emails regarding this thread (saying it had replies) but even though the email appears to contain links to view this, non of them are actually "clickable".  Not sure if that's a board issue or my email (which is yahoo). 


On a better note, my camera is now ok.  I took it to a local camera store and they showed me that I was doing it wrong {insert red-faced smiley here).


Thanks for your help,

Kel   🙂



After one day my new G7X Mark II stopped taking video.  If I turn the top dial to the video image (between SCN and C) and try to take a video, the camera just goes "click" and only  takes a still image. I had no problem taking video during the first day after I bought it.  Is there anything I could have changed in the MENU settings that could cause this? Anyone with similar problems? (and maybe a solution)  I have a Sandisk 64GB Extreme Plus inserted but have the same problem if I insert  a Sandisk 4GB Extreme III

Hi there!


To record a video, you will need to press the red "Record" button, not the shutter button (which will take a photo). It's here:



08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x