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“Cannot play back video” message on camera

Aly1
Apprentice

One of the videos I took yesterday is now showing this message saying “Cannot play back movie”. I’ve tried downloading it using canon utility on my laptop but an error message always pops up saying the camera disconnected. Is there anyway I can recover this or is it lost forever?769BA95D-17FC-4F33-AC6B-D071D4C924E6.jpeg

1 REPLY 1

Danny
Moderator
Moderator

Thanks for posting, Aly1!  So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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