04-08-2015 08:37 PM - edited 04-09-2015 10:22 AM
Am in the middle of a print project: HELP!!! :-o
Suddenly all my colour prints are pink - the blue ink (?) seems to have a problem.
Checked all the ink containers - they are fine.
Did a head clean and a deep head clean - no difference.
Printed out the head alignment - confusing - there's no control to compare with, but it looks odd.
Help appreciated with thanks,
04-09-2015 10:33 AM
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We appreciate your participation, though we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.
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04-09-2015 02:39 PM - edited 04-09-2015 02:40 PM
Further to Danny
The IP7250 is made for the European Market, the American version is the IP7220 'I think' maybe with minor differences. Your best bet is to get on to Canon UK Support, you can do this via Email or phone
04-09-2015 04:48 PM
Thanks, am in contact with Canon UK right now - they just succeeded in getting me to carry out the diagnosics I performed 12 hours ago - am now using up ink & paper at an alarming rate, and still no closer to solving this issue.
04-09-2015 04:52 PM - edited 04-09-2015 04:53 PM
Incidentally - this does appear to be a print head misalignment. The software doesn't tell you how to correct this issue, only how to generate alignment printouts. Then Technical Support gets you to do this all over again. Not very impressed at the moment.