08-31-2014 10:12 AM
When I try to install my Canon i9100 printer on my HP laptop running Windows 7 Professional 64 bit, Windows cannot locate a driver. Visiting the Canon website, I find an update module for the Windows driver. Canon says the printer MUST be installed using Windows Updater before their driver update can be installed. I have tried everything, but I cannot get Windows to find a driver. Windows Updater says that my computer is Up To Date.
What am I doing wrong?
Thank you,
David
09-24-2014 11:30 AM
Hi Honeycutt,
The Windows 7 driver for your i9100 is only available from Microsoft through Windows Update. Please try Microsoft's web page for assistance with troubleshooting this:
http://windows.microsoft.com/en-us/windows7/find-and-install-printer-drivers
If you continue to have difficulties, please contact our support group using the following link:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.