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why is my printer printing horizontal lines across my images?

stevemercer
Apprentice

Printer is a Pixma IX 6820 , its printing horizontal lines. I've tried deep cleaning and it doesn't work. please help!

 

Trying to stay up on orders from customers, need a quick solution.

 

Thanks,
Steveportrait print

2 REPLIES 2

Danny
Moderator
Moderator

Hi, Steve!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Michael
Product Expert
Product Expert

Hello.

 

The banding may be related to the paper that is being used.  Try using a different type of paper to narrow down the cause of the issue.

 

If photo paper is being used, ensure that the correct media type is being selected before printing.

 

If additional assistance is needed, find more help at Contact Us.

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