trouble with destination folders in the quick utility toolbox

[Swilliam]

I have a MB 5120. It's hooked up to my network and works great except for one thing. I can't set up a scan "destination folder" using the Quick Utility Toolbox. The printer shows up in the printer list. When I click "destination folder" I am prompted for the administrator password which is the serial number. That works. I am able to connect to a network folder and type in the "displayed name" of that folder.

When I click "connection test" I get Folder Setting Utility: "Printer is not responding. Check that the printer is connected properly and the power is on."

This is confusing because my computer sees the printer just fine. I can print to it. When I type in the network address I can see it. The Quick Utility Toolbox can see it. 

Any idea why I get the "Printer is not responding" warning? 

[insuremore]

Thanks Kilroy, this worked straight away on my Cannon Maxify MB5460 on two windows 10 computers by ticking the 3 SMB 1 boxes as below. Cannon need to improve and fix software as this was not needed on my old HP Officejet Pro 8740.

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@Kilroy wrote:

I had the same problem when working with a MB2720. The problem is that the printer wants to use SMB 1.0/CIFS File Sharing Support that is active in Server 2008 but is not installed in Windows 10. 

1. Open the Control Panel in Windows 10 from the search bar.

2. Go to Programs and Features

3. Click on Turn Windows Features on or off

4. In the next window find the SMB 1.0/CIFS File Sharing Support and click on the options to install the feature.

5. Click OK and restart the computer.

After that I was able to setup a share on my Windows 10 computer without any problems.

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