12-12-2024 01:02 AM
When I try to run a color calibration on my new Canon Pro-1100, nothing happens. I have tried to run it from the printer's control panel (Maintenance | Color Calibration | Auto Adjust | Continue - yes | paper settings - Letter size - Pro Luster | Settings - Load Paper - OK ) which brings me to a screen that says "Processing... Please Wait Momentarily" for maybe 3 seconds and then displays "Completed the following: Color Calibration". But nothing has happened at all. A sheet of Canon Pro Luster paper in top feed just sits there.
I have also tried to run the calibration from the Canon Quick Utility Toolbox application (macOS 14.7). There I can see in the Calibration Monitor window that the app has created a calibration job that just sits there and never executes.
What am I missing?
12-15-2024 01:28 PM
is this a bug? has anyone been able to run the built in color calibration on a pro-1100?
12-31-2024 03:23 PM
Hi circleOfConfusn,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your imagePROGRAF PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.
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