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trouble setting up LBP6000 on a new laptop


I recently got a Dell Inspiron Windows 11 laptop to replace a dead PC, and I'm having trouble connecting my ImageClass LBP6000 printer to the laptop. I downloaded the driver from the Canon web site, tried to run the setup program with the USB connection, but the printer wasn't recognized despite following the instructions by plugging/unplugging and trying different USB ports. Next I tried the manual add option, which seemed to complete, but the print tasks go through the queue with no reaction at all from the printer. I noticed that Settings > Printers & Scanners menu had multiple entries for LBP6000/LBP6018 with sequential numbering, probably from my many attempts to add the printer, so I figured I'd remove them before I try to reinstall, but there's one entry that I couldn't get rid of (please see image). If I click on "Find drivers" it just takes me to a Microsoft web page containing generic instructions on how to find printer drivers. Any advice on how to troubleshoot further would be greatly appreciated!

Screenshot 2023-06-26 165427.png



Thanks for letting us know what Canon product you've got. The imageCLASS LBP6000 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!


Quick update -- I finally got the printer to work with the laptop. Not sure which of the many things I tried solved the issue, but here are steps that I *think* made the difference for future reference:

  1. before booting up the laptop, connect the printer to the laptop, turn on the printer then the laptop
  2. remove any extra entries for the printer (Settings > Printers & Scanners)
  3. if the printer driver installation didn't work at first, uninstall completely before attempting to re-install