Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎03-23-2013
Accepted Solution

setting up network scanner in a Mac environment

Our office is Mac based and we're using a Canon Image Runner 2535i as our network printer and scanner.  It's working fine as our network printer, but we're getting nothing from the scanner.  We've got it connected through an ethernet cable.  We're running OS X Lion. 10.7

 

Does anybody have experience with this and could guide us throug setting this up?

Highlighted
Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: setting up network scanner in a Mac environment

Hello julejr, thanks for posting.  Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!  If you don't have a dealer, please call us at 1-800-OKCANON (652-2666) and we will be happy to provide dealers who are in your area.
Highlighted
New Contributor
Posts: 3
Registered: ‎03-23-2013

Re: setting up network scanner in a Mac environment

 Can I expect help from a dealer even though I didn't purchase the machine throught them?   I appreciate your lead.  Thank you.  

Highlighted
Moderator
Posts: 1,675
Registered: ‎10-25-2012

Re: setting up network scanner in a Mac environment

Hi julejr! Canon dealers are the sales, support and repair channel for our imageRUNNER products. If you don't have a Canon dealer, or if you're finding that a dealer is unable to assist, then our team at 1-800-OK-CANON can help you find a Canon dealer who will be able to help!

Highlighted
New Contributor
Posts: 3
Registered: ‎03-23-2013

Re: setting up network scanner in a Mac environment

I found out that the CanonImage runner ir2535 will not scan to Mac OS10.7 and later.  This is not Canon's fault, but when Mac updated to Lion 10.7, they changed something that disabled the scanning on this machine.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement