03-20-2020 11:10 AM
Hi All,
I have a Maxify MB2750, I can't scan and send directly by mail, allways error 3418
I use
a specific gmail address for the printer
smtp.gmail.com
ssl port 465
smtp auth with email address and password
when I do the connection test is suceed
Can you help me ?
Thanks a lot
best reards
Al
03-21-2020 11:02 AM - edited 03-21-2020 11:03 AM
Greetings,
I can't tell fron your post what the issue is.
The 3418 error indicates failure to communicate with the mailserver.
Then below you say, "when I do the connection test is suceed" which is contradictory, or not clear, sorry.
Try port 587 (TLS)
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
03-21-2020 12:01 PM
Hi Rick,
under the line 'set mail server' into the config I have an option 'test connection to mail server' and this test is ok.
I tried wuith the port 457, same result test ok but code 3418 on the printer, must I restart the printer after a change to the config ?
thanks
Al
09-15-2021 07:18 PM
Canon Scan-to-email Error 3418 with Gmail
The problem really is that Gmail requires authentication.
So after creating a Gmail account and email address for your printer, open the printer UI and fill in as per the manual.
Outgoing Mail server = smtp.gmail.com
Port Number = 465
SSL = Yes
SMTP Authentication = Yes
Press OK
Go back to your Gmail
In 'Manage your Google Account - Security', Setup 2 step Verification
Now set up an App Password for you printer.
Generate the password and copy, then paste it into the Printer UI Outgoing password.
OK
Test Connection to email server
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.