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scanner not recognized on Windows 10

ronwebber
Apprentice

I just purchase a new Windows 10 computer and added my Cannon MP216n printer software and update from website

at first everything worked and now the cannon toolbox can not find Scanner.  My windows 8 computer on the same WiFi finds it and works fine.  I do not know why it stopped working.  I have deleted the printer and reinstalled but the same result. 

Any suggestions?

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi ronwebber,

 

Please double check the model number of the Canon printer that you own.

 

Could the model number be imageCLASS MF216n instead of MP216n?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi ronwebber,

 

Please double check the model number of the Canon printer that you own.

 

Could the model number be imageCLASS MF216n instead of MP216n?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Yes sorry it is MF216n.

so is it true?  Mine quit working too and I have windows 10.  Is this why it quit working?

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