scanner not recognized on Windows 10

[ronwebber]

I just purchase a new Windows 10 computer and added my Cannon MP216n printer software and update from website

at first everything worked and now the cannon toolbox can not find Scanner.  My windows 8 computer on the same WiFi finds it and works fine.  I do not know why it stopped working.  I have deleted the printer and reinstalled but the same result. 

Any suggestions?

[Patrick · Accepted solution]

Hi ronwebber,

Please double check the model number of the Canon printer that you own.

Could the model number be imageCLASS MF216n instead of MP216n?

[ronwebber]

Yes sorry it is MF216n.

[Janellej]

so is it true?  Mine quit working too and I have windows 10.  Is this why it quit working?