redo scan job in C5051i

[mmhelmy]

i have two models of Canon MFP C5051i and C5250i . when users scanning a big documents and jam happended  :

1- If i used C5250i the printer give me option to remove the jam and continue the job which is useful when i scann many files .

2- If i used C5051i the following message appeares " couldn't scan.Place the originals,then try again" and the job canceled by printer and i have to rescan all the documents again 😞

Please i need your urgent support.

[Tiffany]

Hi Mmhelmy,

Welcome to the Canon forum! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

Thank you!