"Scanner not located" error despite being able to print. Imageclass MF229dw

[FLC]

I am really struggling to fix my Imageclass MF229dw.  The printer is on a wired network and works perfectly but the I get an error with the Canon MF toolbox when I try to scan.  It indicated the scanner can not be found.  I had the same issue on my laptop that uses the exact same version of Win 11 and I reinstalled the scanner driver and it now works.  Nothing I try seems to work for the desktop.  I must have erased and re-installed the drivers about 6 times.  Checked the firewall, all is identical to setting on the laptop that works perfectly.  Canon no longer supports this printer and I really don't want to purchase another when it works perfectly on another computer with the same Win 11 pro.  If anyone can help, please let me know.  Does Canon have a paid technical support option?

[ronrosenfeld]

It's clearly a problem. On another computer at another location, running Windows 11 24H2 which is the version reputed to have all the scanner problems, needing only a scanner I opted for a competitor's scanner. It installed on a USB connection with no problems at all. This computer running 23H2 took hours to get installed and running.

[FLC]

OMG, I just thought of something to try and it worked!!!!!   In one of the 50 times I tried to address the issue, I noticed that during the Canon install that it indicated all the scanner drivers were installed.  However,  when I went to use the Canon install again it would say the printer drivers were installed but not the scanner drives.  So in thinking about what you had me do, i decided to run the Canon install several time only installing the scanner driver.  I just did that now and it works!!!!   WOW I AM SO HAPPY.  Again, thanks so much for your help!!!!  Praying that it stays this way!!!    I have not rebooted yet so hopefully this success is not short lived!

[ronrosenfeld]

🤞🤞

[FLC]

Worked on reboot!  I think its finally going to stick!!!   Thanks again!

[Frazzled]

I've been using my 2015 MF229dw wirelessly for printing and scanning. I just bought a new laptop so I could upgrade to Windows 11. Everything is different with Settings in Windows 11. It took a while just to connect the printer in order to print; but scanning is another hurdle. I managed to install the Toolbox app and it found the scanner. But  I followed the thread with FLC but I don't see it in the Windows lists of devices and scanners. What am I missing?