11-17-2015 08:19 PM
Cannon IJ Network Scan Utility is in my " add/ remove programs", but date installed is the only thing filled; publisher, size, and version are blank. I can't access it, or do anything. Please help. Thanx
Solved! Go to Solution.
11-19-2015 03:32 PM
GOT IT!
go to cannon.com/cusa/home
support
drivers/downloads
enter model and choose from dropdown
forget what is in your face (recommended download), and look for the four boxes, side by side. First is downloads, NEXT IS SOFTWARE; CLICK.
go down to MP Navagator and get er done!
yours truly,
Stupid
11-17-2015 08:30 PM
Hi!
To ensure the most accurate information is provided, we will need to know the version of Windows in use.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
11-17-2015 10:33 PM - edited 11-18-2015 02:09 PM
windows 10
1-reset mx340 to factory default settings.
2-Installed recommended drivers from Cannon site 11/18/15
==========================================
Setup Results
===========================================
Model :
Canon MX340 series
Network Setup of the Printer :
Completed
Name :
Canon MX340 series Printer (Copy 1)
Port Name :
CNBJNP_001E8F858E11
Network Setup of the Scanner :
Completed
Name :
Canon MX340 series(00.1E.8F.85.8E.11)
Network Setup of the Fax :
Completed
Name :
Canon MX340 series FAX (Copy 1)
Port Name :
CNBJNPFAX_001E8F858E11
Network Type :
Infrastructure
SSID :
SC........
===========================================
11/18/15
Windows 10
"This PC>OS(C:)>program files(x86)>Cannon>Cannon IJ network scan utility"
CNMNSUT "Date modified" did not change from 8/23/10
Scan utility will not open.
.
11-19-2015 12:59 PM
Hello.
Hello, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
11-19-2015 01:57 PM
"contact us" is an endless loop that shows new products. Are you a real person?
11-19-2015 02:05 PM
Hi rgfoote!
Yes, we are real people! You can reach our friendly, United States based technical support team by calling 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). They will be able to help you with your PIXMA MX340.
Thanks!
11-19-2015 03:32 PM
GOT IT!
go to cannon.com/cusa/home
support
drivers/downloads
enter model and choose from dropdown
forget what is in your face (recommended download), and look for the four boxes, side by side. First is downloads, NEXT IS SOFTWARE; CLICK.
go down to MP Navagator and get er done!
yours truly,
Stupid
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