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mx922

fiona123
Apprentice

My new mx922 printer doesn't print. Everytime it shows that the printer is in an error status, not responding. How to fix it?

4 REPLIES 4

suzie
Apprentice
Did you able to figure out how to fix this error. My printer is 2yrs old. I start having this problem a few days. So far I have not been able to fix it. thanks

Hello Suzie!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

using windows 8 as my operating system.

Michael
Product Expert
Product Expert

Hello.

 

Check to make sure that your computer is connected to the same Wi-Fi network as the printer.  

 

Also, try power cycling the printer and restarting your computer to see if this helps.

 

If the communication issues persist, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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