cancel
Showing results for 
Search instead for 
Did you mean: 

IMAGECLASS MF8380CDW WINDOWS 7

NJGADB
Apprentice

We have a Canon Imageclass MF8380cdw for our Windows 7 office computer.

We had some phone problems and I switched my desk in the office to compensate because the phones interfered with my internet and cut the phone line out.... 

 

Then the printer, which has NEVER had a problem since I've been with my company, would take forever to print. Now it's not printing at all. I have deleted and reinstalled (deleted EVERYTHING and reinstalled EVERYTHING) and it's still not working. The Wifi light was on (before i disabled wireless) and the IP/subnet/gateway was set up right. I have tried using services.msc for print spool, using the command prompt for the 'printui' or whatever. We have replaced the router as well with no help. I have SCOURED the internet and tried everything I have found and I still cannot find a solution that fixes my problem. 

 

Now I'm getting annoyed, I've been dealing with computers and printers my entire life and it seems I only have problems with the Canon printers as I've had these same issues with the one I had at home. However no matter what I try nothing is working. 

 

Green check mark saying default printer ready pops up but as SOON as I print it goes to the "!". When it's troubleshooted, microsoft found a problem with the print in queue stopping the printing, so it deletes it out but then nothing. If I try to print, it's the same cycle over and over. 

 

I can scan and copy usually with no problems except sometimes making copies lags and I have to turn it off and back on again to try again.

 

 

Someone PLEASE help! I cannot go much longer without the ability to print.

3 REPLIES 3

Danny
Moderator
Moderator

Hi, NJGADB!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).

Thanks and have a great day!

I am on the phones most of the day and do not have time to go through this process.

NJGADB
Apprentice

We had to hire a computer tech to come in and fix the issue. Issue was a mix between a bad cord and the printer itself. We are already seriously considering replacing with a different brand, no offense but thank you for your lack of support on your support forums. I would think you have more than just a couple people skimming through posts from people that actually require help. I will be sure to recommend everyone stay away from Canon unless they're okay with having to pay someone else to fix their problem when there is a whole support forum that goes unanswered for the most part.

Announcements
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM