We have a Canon Imageclass MF8380cdw for our Windows 7 office computer.
We had some phone problems and I switched my desk in the office to compensate because the phones interfered with my internet and cut the phone line out....
Then the printer, which has NEVER had a problem since I've been with my company, would take forever to print. Now it's not printing at all. I have deleted and reinstalled (deleted EVERYTHING and reinstalled EVERYTHING) and it's still not working. The Wifi light was on (before i disabled wireless) and the IP/subnet/gateway was set up right. I have tried using services.msc for print spool, using the command prompt for the 'printui' or whatever. We have replaced the router as well with no help. I have SCOURED the internet and tried everything I have found and I still cannot find a solution that fixes my problem.
Now I'm getting annoyed, I've been dealing with computers and printers my entire life and it seems I only have problems with the Canon printers as I've had these same issues with the one I had at home. However no matter what I try nothing is working.
Green check mark saying default printer ready pops up but as SOON as I print it goes to the "!". When it's troubleshooted, microsoft found a problem with the print in queue stopping the printing, so it deletes it out but then nothing. If I try to print, it's the same cycle over and over.
I can scan and copy usually with no problems except sometimes making copies lags and I have to turn it off and back on again to try again.
Someone PLEASE help! I cannot go much longer without the ability to print.
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We had to hire a computer tech to come in and fix the issue. Issue was a mix between a bad cord and the printer itself. We are already seriously considering replacing with a different brand, no offense but thank you for your lack of support on your support forums. I would think you have more than just a couple people skimming through posts from people that actually require help. I will be sure to recommend everyone stay away from Canon unless they're okay with having to pay someone else to fix their problem when there is a whole support forum that goes unanswered for the most part.