mf236n stuck at "place the originals in the feeder"

[mmidgley]

My imageCLASS mf236n when accessed using Canon MF Scan Utility (version 1.21.0.0 7/21/2023) gets stuck at the  "place the originals in the feeder" message. The printer/scanner detects the paper being placed in the feeder with a beep. The software fails. *Everything* from Canon has been uninstalled and re-installed. Issue remains.

[Hector]

Hello Mmidgley,

The issue looks like it could be caused by a hardware issue or a connection issue. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. 

1. Are you connecting via USB or is it over a network?
2. Are you able to scan from the platen glass?
3. Are you able to make copies from the document feeder?

[mmidgley]

1. usb

2. yes.

3. yes.