11-29-2014 07:52 PM
I installed the software using the provided disc about a month ago. Running mf4770 laser printer. I moved and can not find the disc. The reason why I tried reinstalling the software was I got an error message in another language. I uninstalled using the drivers from the canon website. I unplugged the printer. Reinstalled drivers after uninstall then tried to reinstal tool box. 4.9. I get a box saing processing installation and it freezes. The whole progress bar is empty. I would try the disc but I cant find it. This is really frustration. The printer works fine. The scan did work until somewhow the error message for scan was changed. I have searched online and I only see problems with win 8 and toolbox 4.9. Any help with reinstalling this software?
11-30-2014 04:19 PM
I fixed it myself in case anyone else is having this problem. I started Windows 7 in safe mode. Was able to install mf toolbox. Restarted the computer and software was installed. next problem was getting it to scan. I had to hit the scan button on the printer and go to remote scanner then open up toolbox and was able to scan. I am connected by usb cable. Why cant I scan from the computer without going to the printer first?
12-02-2014 02:17 AM
Hi nwagtmustang!
We're glad to hear that you were able to resolve the scanning issue.
Please note that the imageCLASS machines are designed so that you will need to select a scanning option at the machine. There is no way to set a default scan option on this machine. You will need to select [Remote Scanner] or [Computer]. This is to ensure that your device handles the scan project properly.
Although an extra step to perform, a benefit of selecting the desired mode for a respective scan can ensure that a scanner miscommunication does not occur if it were programmed to a different mode.
Should you need further assistance with your imageCLASS MF4770n, please contact us at 1-800-OK-CANON (1-800-652-2666).
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